Privacy Policy
This privacy policy (Policy) applies to Connected-care.io Pty Ltd (ABN 26 662 393 615) (Connected-care.io, we, us or our), and explains how Connected-care.io collects, holds, uses and discloses personal information and sensitive information.
Connected-care.io is committed to protecting your privacy and this Policy applies individuals and organisations we interact with, including visitors to our website and clients, and describes how we collect, use and disclose your personal information when you visit our website or use our services (collectively, our Services). By accessing or using our Services, you indicate that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Policy.
1. TYPE OF INFORMATION WE MAY COLLECT ABOUT YOU
The “personal information” (being information that is an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable), that we collect about you can vary depending on who you are and how we interact with you, but generally includes:
> your name and contact details;
> other details that you provide to us, including information contained in queries about our Services;
> comments or opinions; and
> any relevant billing or account information (including but not limited to bank account details, direct debit, credit card details, billing address).
We will always try to collect personal information from you directly but in some circumstances we may collect your personal information from a third party (for example, where a third-party who holds your personal information engages our services and disclose your personal information for the purpose of performing our Services.)
“Sensitive information” is personal information which may include, but is not limited to, health information and information about your racial or ethnic origins or political or religious beliefs. We do not routinely collect sensitive information.
2. HOW WE MAY USE YOUR INFORMATION
We may use your information in the instances and for the primary purposes described below.
To fulfill your requests and provide our Services to you.
We will use personal information to provide the Services to you, or respond to your customer service requests or feedback. Any information you provide to us may also be used by us for internal record keeping and administrative, invoicing and billing purposes.
For marketing purposes.
We may send you communications about new services, updates, products and special offers we think you might find interesting. We may also use individual and aggregate information about you to inform our marketing and advertising campaigns. For more information on how to adjust your communications preferences, see “Your Choices and Control Over Your Information” below.
To communicate with you.
For example, we may communicate with you to handle enquiries and complaints. If you register with us, we may enrol you in our email newsletter or other periodic electronic communications and may also send you user surveys and promotional communications. We may communicate with you by email, postal mail, telephone, text message, or other means. For more information on how to adjust your communication preferences, see “Your Choices and Control Over Your Information” below.
To monitor, improve and develop the Services we offer you.
We may use your information to understand you and our other customers, and improve our Services and tailor our offerings accordingly.
To process and consider your applications for employment with us.
We collect and use the personal information of applicants to evaluate their applications and their suitability. We may retain an applicant’s personal information for a reasonable time period after the date of application for the purpose of assessing an individual's suitability for other employment opportunities within our organization, though we have no obligation to do so.
To comply with legal requirements and obligations, or as otherwise permitted by law.
We may use information in order to comply with laws, regulations, court orders, or other legal obligations (including regulatory requirements) or to assist in an investigation. We may also use information to protect and defend our rights and property, or for any other reason permitted by law.
We may also use your personal information for other purposes not listed above which will be made clear to you at the time we collect your personal information, or for such purposes as may be required or permitted by law.
To the extent sensitive information is collected and held by us, we will only use and disclose this information for purposes you consent to or as otherwise permitted, required or authorised by law.
3. COOKIES
When you visit a website hosted by us, we may set a 'cookie' on your device (this is a small piece of system information stored on your device) so when you next visit, it links to your system and allows us to recognise that you have returned and remember your preferences. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie. If you do not wish for us to use a cookie, you can set your browser so it will not accept them. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our website.
4. WHO WE MAY DISCLOSE YOUR INFORMATION TO
We may disclose your information in the instances described below. For further information on your choices regarding your information, see “Your Choices and Control Over Your Information” below.
Our related entities:
We may share personal information with our affiliates, who may use your information in the manner described in this Policy.
With your consent or at your direction:
In addition to the disclosures described in this Policy, we may disclose information about you with third parties whenever you consent to or direct such disclosure.
Service providers and advisors:
Personal information may be disclosed to third party vendors, advisors and other service providers who perform services for us or on our behalf. This may include vendors and providers who engage in marketing or advertising activities or provide mailing or email services, tax and accounting services, product fulfillment, delivery services, payments processing, data enhancement services, fraud prevention, web hosting or analytic services.
Law enforcement, regulators, and other parties for legal reasons:
Personal information may be disclosed to third parties, as required by law or subpoena, or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our services agreements or to protect the security or integrity of our Services; and/or (c) to exercise or protect the rights, property, or personal safety of our organization, our customers, or others. Examples of when such a disclosure may occur, include in relation to ensuring compliance with regulatory reporting requirements and responding to regulator requests.
5. YOUR CHOICES AND CONTROL OVER YOUR INFORMATION
Your right not to provide personal information:
You do not have to provide personal information to us, however, if you do not then it may affect our ability to provide our Services to you and your use of our Services.
How to control your email preferences:
You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications or by using the information in the “How to Contact Us” section below. We make every effort to promptly process all unsubscribe requests.
Anonymity:
You have the option of not identifying yourself, or to use a pseudonym when dealing with us. However, in some cases it will not be practicable to deal with you anonymously or using a pseudonym, including when you have elected to receive direct marketing materials or requested delivery of products or services from us, in which case we may be unable to provide you with materials, products or services if you do not identify yourself.
6. HOW WE STORE AND PROTECT YOUR INFORMATION
Data storage and transfer:
Your personal information may be stored and processed in Australia or any other country in which we or our affiliates or service providers maintain facilities. If you are located in regions with laws governing data collection and use that may differ from Australian law, please note that we may transfer information, including personal information, to a country and jurisdiction that have data protection laws that may be more or less restrictive than those required under Australian law. Please refer to the “Overseas Disclosure” section below for more information.
Data retention:
We will retain your personal information as long as reasonably necessary to maintain the Services, to meet legal and accounting obligations, and for the other purposes described in this Policy. We may anonymise and/or aggregate personal information and store it in order to analyse aggregate metrics and trends.
Keeping your information safe:
We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure.
7. TRANSFERRING PERSONAL INFORMATION OVERSEAS
Your personal information may be disclosed to employees, representatives, or other third parties operating outside of Australia who work for, or are engaged by us or our affiliates in other countries.
In disclosing your personal information overseas, we will take such steps as are reasonable in the circumstances to require that overseas recipients protect your personal information in accordance with the Australian Privacy Principles.
8. LINKS TO OTHER WEB SITES AND SERVICES
The Services may contain links to and from third party websites of our business partners, advertisers, and social media sites and our users may post links to third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability resulting from you following a link to these websites. We strongly recommend that you read the privacy policies and terms and conditions of use of any third party website or service to understand how your information will be collected, used and disclosed.
9. ACCESS AND CORRECTION OF YOUR PERSONAL INFORMATION
You may, at any time, request access to and correction of any personal information we hold about you by contacting us (refer to the “How to Contact Us” section below).
If you make an access request, we may ask you to verify your identity and put your request in writing for security reasons. We may charge a reasonable administration fee to cover the costs of meeting your request.
We take reasonable steps to ensure your personal information is accurate, up-to-date and not misleading by updating our records whenever changes to the data come to our attention.
10. HOW TO CONTACT US
If you have any questions or complaints about how we handle your personal information or a breach of the Australian Privacy Principles or wish to access or correct personal information we hold about you, please contact us at: info@connected-care.io
We will consider your question or complaint and endeavour to respond to you in a reasonable timeframe. If you are not satisfied with our response, you also have the right to contact the Office of the Australian Information Commissioner.
11. CHANGES TO THIS POLICY
This Policy may be updated from time to time to reflect current business practices and ensure compliance with applicable laws. You can always find the most up-to-date version on our Website.
Last modified 03 September 2024